1. Shipping
We aim to process and ship all orders within 1-3 business days. Once your order is shipped, you will receive a tracking number via email to follow your delivery. Shipping times may vary depending on your location and chosen delivery option. Please note that any customs duties or import taxes for international orders are the responsibility of the customer.
2. Returns
We want you to love your purchase! If you are not completely satisfied, you can return your item(s) within 5 days of receipt for a full refund or exchange. Items must be unworn, unwashed, and in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
3. How to Return
1. Contact our Customer Service team at info[@]conradlauren.eu to initiate your return.
2. Pack your items securely, including the original packing slip or proof of purchase.
3. Ship your return to the address provided by Customer Service.
4. Refunds
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the return steps and place a new order for the desired item.
For any questions, please contact our Customer Service team at info[@]conradlauren.eu. Thank you for shopping with us!